PRIVACY POLICY

At Surbiton Smile Centre, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.surbitonsmile.co.uk or engage with our services.

1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, date of birth, gender, and title.

  • Contact Data: Email address, phone number, and postal address.

  • Health Data: Medical and dental history, treatment records, and health-related information.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide dental services and schedule appointments.

  • To manage our relationship with you, including sending service-related communications.

  • To process payments and manage billing.

  • To send you updates, appointment reminders, or promotional offers (if you have opted in).

  • To comply with legal obligations and ensure regulatory compliance.

  • To improve our website and services through data analytics.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, or providing other services.

  • Regulatory Bodies: Government authorities or law enforcement, if required by law.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather statistical information about site usage. You can disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access, update, or delete your personal information.

  • Object to or restrict the processing of your data.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Surbiton Smile Centre
148 Ewell Road
Surbiton, Surrey KT6 6HE
Email: [email protected]
Phone: 020 8339 9333